BRAC Bank Limited BRAC Bank Limited – দখিন দর্পণ
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BRAC Bank Limited

প্রকাশিতঃ ২১ সেপ্টেম্বর ২০২০, সোমবার, ৩:০৯ পূর্বাহ্ন । পঠিত হয়েছে ১২০ বার।

BRAC Bank Limited

Associate Manager: Call Center

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Not specific

Job Responsibilities
  • Assist in the formulation of targets for individuals and teams;
  • Available to support call center agents when required including taking escalated calls;
  • Responsible for Real Time Monitoring of the floor to ensure expected service level and abandoned calls by proper management of break plan, call handling time and others;
  • Responsible for monitoring individual agent performance on a daily, weekly and monthly basis;
  • Responsible to minimize risk through adhering proper process, policies and records;
  • Ability to suggest methods to improve area of operations, efficiency and services for both internal and external customers;
  • Assists the manager with daily operation of the call center including staffing, training, scheduling and others.
Employment Status


Educational Requirements
  • Masters/Bachelor`s degree in any discipline from reputed universities with satisfactory academic track record
Experience Requirements
  • At least 3 year(s)
Additional Requirements
  • Minimum 3 years` experience in call centre or any customer facing role is preferred;
  • Passionate about customer service;
  • Amiable personality with good communication, interpersonal and negotiation skill;
  • Strong command over Microsoft Word, Excel & PowerPoint;
  • Committed to provide total quality of work;
  • Positive, energetic and adaptive to change.
Job Location

DhakaJob Summary

Published on: 17 Sep 2020

Vacancy:  Not specific

Employment Status: Full-time

Experience: At least 3 year(s)

Job Location: Dhaka

Application Deadline: 26 Sep 2020

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